Return Eligibility
To be eligible for a return, items must be in their original condition, unused, and in the original packaging. You must initiate the return process within 30 days of receiving your order. If the item is damaged or defective, please contact us immediately to discuss your options. Items that do not meet these criteria may not be eligible for a refund.
How to Request a Return
To request a return, you must email us at [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed. Please allow up to 3 business days for us to respond to your request. Returns sent without prior authorization may not be accepted.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may not receive a refund if the item is lost in transit. If we agree to cover the return shipping costs, we will provide you with a prepaid shipping label.
Refund Processing Time
Once we receive your returned item, we will inspect it to ensure it meets our return policy criteria. If approved, your refund will be processed within 7-10 business days. The refund will be issued to the original payment method used for the purchase. Please note that your bank or credit card company may take additional time to process the refund.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. Follow the return process outlined above to initiate your return. This ensures that you receive the correct item as quickly as possible.
Non-Returnable Items
Some items are non-returnable, including digital products and gift cards. If you have questions about whether an item is returnable, please contact us before making a purchase. We will provide clarity on the return eligibility of specific items to avoid any confusion.
Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with us is satisfactory. We aim to respond to all inquiries within 3 business days.